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73 Help Desk Jobs in Petaling - September 2026 - High Salaries
Showing 73 jobs results for
"help desk"
in Petaling
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Manage Alert
Undisclosed
- Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of calls online, without having to dispatch to service partners or desk side support technician.
- Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction.
- Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation. ...
Posted
7 days ago
Undisclosed
- Monitoring ticket timelines (SLAs)
- Contact with the end users by phone, email and chat
- Deep experience (or equivalent) in technical support ...
Posted
11 days ago
Undisclosed
- Provide basic support for Mac OS, iOS and Android devices.
- Troubleshoot network connectivity and workstation hardware/software issues.
- Perform preventive maintenance and remedial repairs. ...
Posted
11 days ago
Undisclosed
Petaling
- Customer Engagement
- Communicate with customers and promote services
- Handle service-related inquiries, provide timely follow-ups, and ensure customer satisfaction. ...
Posted
14 days ago
MYR1,800 - MYR2,200 Per Month
- Perform desktop PC, printer, and IT equipment troubleshooting, upgrades, and maintenance.
- Maintain and configure existing customer IT systems, including PCs, servers, firewalls, switches, and other network devices.
- Perform routine maintenance on network infrastructure. ...
Posted
14 days ago
Focus On The Family Malaysia
Undisclosed
- Technical Systems & Innovation
- · Collaborate with teams (e.g. Website, Communications) to solve technical challenges such as Wordpress management, integrations (Adaptis-ipay88) and system optimisation.
- · Manage and optimise back-end systems (e.g. DynaMail, Alaya, SiteGIant, CiviCRM, Vodia, Automate, SiteGround, etc.) and system integrations (e.g. Adaptis-iPay88) to ensure reliability and scalability. ...
Posted
14 days ago
Undisclosed
- To optimize service level and ensure regulatory compliance for all products before shipment
- Collaborate closely with Physical Distribution and Transport teams to coordinate order scheduling and transport capacity planning, ensuring timely delivery and optimal logistics execution
- Partner with Credit Manager to identify any credit risks and to implement corrective actions. ...
Posted
15 days ago
Undisclosed
- Log all cases clearly in the system and follow up until resolution.
- Reproduce issues reported by clients and identify possible root causes.
- Escalate unresolved or complicated cases to the team lead/R&D with detailed information, steps and screenshots. ...
Posted
15 days ago
Undisclosed
- Prepare regular status reports (e.g. open issues, upcoming renewals, task completion) for IT management.
- Maintain an up‑to‑date inventory of all IT assets (hardware, software, licenses, accessories).
- Track asset lifecycle (procurement, assignment, transfer, return, disposal). ...
Posted
15 days ago
Undisclosed
Petaling
- Evaluate unique or complex installations or configurations and make recommendations for resolution.
- Articulate clearly in writing and verbally.
- Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met. ...
Posted
17 days ago
Undisclosed
Petaling
- Manage and execute daily operations of Data Center facility to achieve high availability, security, and efficiency
- Participate actively in system infrastructure management and ensure its smooth operation, optimum performance, and safeguard data integrity
- Recommend continuous improvements and enhancements of performance, reliability, security and recoverability of systems and networks ...
Posted
18 days ago
Undisclosed
- Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.
- Help maintain equipment inventory, including processing RMAs and ordering new equipment.
- Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user. ...
Posted
13 hours ago
MYR2,587.16 - MYR3,196.04 Per Month
- Responding in a timely manner to service issues and requests
- Repairing and replacing equipment as necessary
- Provide feedback on processes and make recommendations on areas to improve ...
Posted
19 days ago
Undisclosed
- • Responsible to provide system and functional support for key business applications, including SCM, ERP, Batching Plant system, softphone system and other online system.
- • Assists in implementing application-related projects across the Central and Eastern regions.
- • Analyzing business data, creating reports and dashboards to support decision-making, training end users, resolving system issues, and promoting the use of AI and digital tools to automate workflows and improve efficiency across the Group. ...
Posted
6 days ago
Undisclosed
- Follow through and escalation to internal & external parties as necessary to resolve any issues from our customers
- Meet individual and team qualitative and quantitative operations performance metrics
- Collaborate closely with the Customer Service Operations team and SMEs in the delivery of relevant customer support initiatives ...
Posted
19 days ago
MYR2,800 - MYR3,500 Per Month
- Manage user accounts, access permissions, and system configurations
- Troubleshoot and resolve IT issues, escalating complex cases when necessary
- Maintain accurate documentation of incidents, solutions, and system changes ...
Posted
19 days ago
MYR2,800 - MYR3,400 Per Month
- Monitor system performance and ensure smooth day-to-day IT operations.
- Assist in basic network and server support under supervision.
- Log, track, and update all incidents and service requests in the ticketing system. ...
Posted
19 days ago
Undisclosed
- Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of chat & ticket online, without having to dispatch to service partners or desk side support technician.
- Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction.
- Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation. ...
Posted
19 days ago
Undisclosed
- Collaborating with cross-functional teams to deliver the best solutions for customers.
- Supporting in identifying new business opportunities in line with the country sales strategy.
- Managing sales administration, quotations, customer follow-ups, and support project execution when required. ...
Posted
7 days ago
Hakkōda, An IBM Company
Undisclosed
- Operational Governance: Maintaining operational governance of AI solutions by managing production stability, performance thresholds, and compliance requirements.
- Stakeholder Collaboration: Collaborating with application operations, platform operations, engineering, architecture, and business stakeholders to design, deploy, and improve agent-based solutions. Compute Fundamentals: Demonstrates a deep understanding of compute concepts, including virtualization, containerization, operating systems, and system administration. Cloud Technologies: Experience with cloud platforms like GCP, AWS, and Azure, including their AI/ML services. Generative AI Experience with LLM and Generative AI and Google Cloud Products and services (e.g Vertex AI, Dialogflow, Gemini) ML Development: Experience with Machine Learning model development and deployment. AIML Frameworks: Experience with frameworks for deep learning (e.g. PyTorch, Tensorflow, Jax, Ray, etc.), AI accelerators (e.g. TPUs, GPUs), model architectures (e.g. encoders, decoders, transformers), and using machine learning APIs. Must have Associate Cloud Engineer (ACE) Certification Malaysia Software Engineering Professional PETALING JAYA, MY (0088) IBM Malaysia Sdn. Bhd.
Posted
10 days ago
Undisclosed
- Operational Governance: Maintaining operational governance of AI solutions by managing production stability, performance thresholds, and compliance requirements.
- Stakeholder Collaboration: Collaborating with application operations, platform operations, engineering, architecture, and business stakeholders to design, deploy, and improve agent-based solutions.
- Compute Fundamentals: Demonstrates a deep understanding of compute concepts, including virtualization, containerization, operating systems, and system administration. ...
Posted
11 days ago
MYR3,000 - MYR3,500 Per Month
- Strong knowledge of PC/ Workstation builds. (MS SCCM and MS MDM)
- Working knowledge of Active Directory 2003/8/12 R2, Microsoft Office 365, Microsoft Exchange, DNS, DHCP, Group Policy etc.
- Basic troubleshooting knowledge of iPad, iPhone, Android, and other smart technologies ...
Posted
11 days ago
Undisclosed
- Evaluate unique or complex installations or configurations and make recommendations for resolution.
- Articulate clearly in writing and verbally.
- Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met. ...
Posted
16 days ago
MYR2,800 - MYR3,400 Per Month
- Escalate complex technical issues to senior IT personnel when necessary.
- Perform user account management, including setup, access control, and password resets.
- Install, configure, and maintain desktops, laptops, printers, and other IT equipment. ...
Posted
24 days ago
MYR3,000 - MYR3,500 Per Month
- Strong knowledge of PC/ Workstation builds. (MS SCCM and MS MDM)
- Working knowledge of Active Directory 2003/8/12 R2, Microsoft Office 365, Microsoft Exchange, DNS, DHCP, Group Policy etc.
- Basic troubleshooting knowledge of iPad, iPhone, Android, and other smart technologies ...
Posted
18 days ago
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