Work with the operations team to troubleshoot production issues such as unstable crystallisation, filtration challenges, off-spec product texture, or yield losses.
Identify opportunities for process improvement and support the implementation of plant modifications to enhance production efficiency and product quality.
Liaise with equipment vendors and technology providers for technical discussions, process improvements, and plant upgrades.
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Solution Advisory: Provide hands-on security architecture guidance to project delivery teams from project inception through post-implementation review.
Major Incident Oversight: Act as the senior technical escalation lead for high-severity (P1/P2) security incidents, breach responses, threat hunting escalations, and operational outages.
Root-Cause Analysis (RCA): Direct structural RCAs following critical incidents and conduct analyses on recurring operational bottlenecks, legacy technical debt, and friction points.
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Take ownership of complex or escalated technical issues and drive them to resolution, staying hands-on rather than simply routing tickets to others.
Read and understand application code, logs, and system architecture well enough to trace an issue to its root cause, even without writing production code day to day.
Make simple, well-understood code changes or configuration fixes directly when it is safe and appropriate to do so, following the team's code review and testing standards.
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• Maintaining the stability, reliability, and efficiency of GEL’s internal container platform and its supporting infrastructure. Responsible for resource provisioning and management, responding to platform and application outages, capacity planning, monitoring, and driving reliability enhancements.
• You will continuously evaluate platform’s technical architecture to ensure it scales effectively with evolving application demands, including proactively identifying and resolving reliability issues, analyzing product dependencies, pinpointing performance bottlenecks, and implementing optimization strategies to enhance platform availability and cost efficiency.
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