Account Management: Maintain relationships with existing regional clients (Malaysia, Thailand, Brunei, etc.) to ensure retention.
CRM Reporting: Maintain data-driven transparency by logging all sales activities and pipeline statuses in our internal tools.
We are looking for a results-driven Sales & Business Development Executive to drive the growth of our flagship product, Laundro, and spearhead our entry into the automation market. You will be responsible for the full sales cycle: from identifying laundry operators and wellness business owners to closing high-value hardware-plus-SaaS contracts.
Cloud & Dashboard Integration: Help bridge the gap between hardware and software by assisting in integrating embedded devices with cloud platforms and monitoring dashboards.
Documentation: Create firmware documentation, component Bill-of-Materials (BOM), and maintain clear logs of test results.
Compliance Awareness: Learn about and assist the team in preparing designs to meet electromagnetic compatibility (EMC) and safety standards.
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Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.
Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.
Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information.
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