Help investigate and troubleshoot technical issues by gathering information, testing potential solutions, documenting findings, and escalating issues when appropriate.
Assist with employee onboarding and offboarding activities, including device preparation, account setup, access changes, equipment collection, and checklist completion.
Record support requests, actions taken, resolutions, and follow-up items accurately in the appropriate ticketing system.
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Regional Account Management: Maintain strong relationships with existing laundry operators and regional clients (including Malaysia and regional markets) to ensure high product retention and customer satisfaction.
Data-Driven Reporting: Maintain strict operational transparency by logging all prospecting activities, site visits, and pipeline statuses daily within our internal management tools.
We are looking for a results-driven Sales & Business Development Executive to accelerate the growth of our flagship product, Laundro—a leading IoT and SaaS-based self-service laundry management system.
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