To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
To collaborate with Finance + Revenue Care Center (RCC) to adjust credit limits based on daily business development + coordinate measures in case of challenges.
To document, resolve, analyze all complaints and feedback then identify, share + eliminate root causes.
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Generating Customer Daily Status Reports to provide clients with daily up to date status information of live and pending consignments.
To assist in providing clients with continuous status notifications and performing the necessary follow-up’s (which includes relaying details pertaining to flight and customs delays, proof of deliveries, additional charges, resolutions, etc).
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To drive air logistics procurement + carrier relation management, developing pricing strategies by liaising on pricing + RFQ preparation, maintaining + strengthening such relationships on the most senior levels.
To actively manage interfaces + the exchange of information + knowledge across the organization.
To contribute as process owner to continuous improvements of processes + controls for lean processes focusing on cost effectiveness + productivity.
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To review + ensure alignment of shipping instructions including clarifying any deviations or conflicts while taking country regulations, export/import compliance, rate + routing information into consideration.
To accurately submit/issue all required documentation within 24 hours of departure in a timely manner.
To ensure departure + arrival confirmations (or deviations v. scheduled) are shared with CCLs.
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Looking for a rewarding career in the hair and scalp care industry?
Join TrichoKare, Singapore's trusted hair and scalp care specialist. We are looking for passionate individuals who enjoy delivering quality treatments and excellent customer service. Whether you have experience in haircare, beauty therapy, salon services or customer service, we welcome your application.
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