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88 Guest Services Jobs - October 2026 - High Salaries
Showing 88 jobs results for
"guest services"
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Manage Alert
Undisclosed
Singapore
- Handle several calls at any given time.
- Be knowledgeable of all hotel facilities, restaurant and bar menus and special promotions and be familiar with the different restaurant floor plans and capacity.
- Ensure maximum guest recognition and accuracy using our guest history information. ...
Posted
16 days ago
Undisclosed
Malaysia
- Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
- Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
- Previous experience in a guest service or front office role within the hospitality industry. ...
Posted
21 days ago
Undisclosed
Taman Wilayah Selayang
- Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
- Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
- Previous experience in a guest service or front office role within the hospitality industry. ...
Posted
17 days ago
Undisclosed
Taman Wilayah Selayang
- Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
- Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
- Previous experience in a guest service or front office role within the hospitality industry. ...
Posted
a month ago
Undisclosed
- Ensure rooms and services are correctly accounted for within guests’ statements, properly stating services provided by the hotel.
- Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveller’s checks and other forms of payment, converting foreign currency at current posted rates.
- Greet customers immediately with a friendly and sincere welcome with a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc. ...
Posted
14 days ago
Undisclosed
Malaysia
- Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
- Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
- Previous experience in a guest service or front office role within the hospitality industry. ...
Posted
12 hours ago
Undisclosed
- Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
- Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
- Previous experience in a guest service or front office role within the hospitality industry. ...
Posted
25 days ago
Undisclosed
KL City
- Carry out any other reasonable duties and responsibilities as assigned.
Posted
8 days ago
Undisclosed
Taman Wilayah Selayang
- Ensure rooms and services are correctly accounted for within guests’ statements, properly stating services provided by the hotel.
- Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveller’s checks and other forms of payment, converting foreign currency at current posted rates.
- Greet customers immediately with a friendly and sincere welcome with a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc. ...
Posted
10 days ago
Undisclosed
Singapore
- Ensure that all registration cards are signed upon guests' arrival and that the check-out cashiering procedure is accurately executed.
- Promote and administer Hilton marketing programs and Hilton loyalty program, Hilton Honors, and provide necessary amenities to Hilton Honors members accordingly.
- Ensure all rooms meet the highest quality standards and include all requested preferences and amenities before Guest arrival. ...
Posted
21 days ago
Undisclosed
Singapore
- Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
- Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
- Previous experience in a guest service or front office role within the hospitality industry. ...
Posted
5 days ago
Undisclosed
Taman Wilayah Selayang
- Coordination & Communication: Liaise with kitchen and service teams to ensure timely and accurate order delivery.
- Presentation Standards: Maintain high standards of personal grooming and outlet appearance in line with brand guidelines.
- Safety & Hygiene: Follow health, safety, and hygiene protocols to ensure a clean and safe environment for guests. ...
Posted
a month ago
Undisclosed
Taman Wilayah Selayang
- Review VIP reservations and ensure the proper handling of VIPs and groups, administering amenity orders, and managing incoming guests.
- Update the system by inputting inventory and non-inventory groups, monitoring special reservation handling requests and oversee rate changes for in-house guests.
- Compute daily payroll, schedules and other reports, analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecasts of expected arrivals and departures. ...
Posted
a month ago
Undisclosed
Taman Wilayah Selayang
- Luxury Standards: Uphold luxury service standards with meticulous attention to detail. Customize guest experiences based on individual preferences.
- Problem Solving: Resolve guest concerns discreetly and promptly. Identify service gaps and implement continuous improvements.
- Communication & Collaboration: Facilitate clear communication within the team and across departments. Report guest satisfaction and team performance to management. ...
Posted
a month ago
Undisclosed
Singapore
- Assign and instruct Front Office Executive in the details of work, observing their performance and encouraging improvements.
- Use creative management skills to solve guest and team member problems, ensuring compliance with company standards to ensure consistent high-quality guest relations.
- Manage desk, resolve guest concerns, handles emergencies and other challenges that may occur during the assigned shift, implementing resolutions by using discretion and judgment. ...
Posted
a month ago
Undisclosed
Taman Wilayah Selayang
- Be knowledgeable about the surrounding area and provide tailored recommendations to enhance guest experiences
- Coordinate guest requests with internal departments and external vendors
- Ensure smooth communication between guests and hotel operations for seamless service delivery ...
Posted
a month ago
Undisclosed
Malaysia
- Problem Solving & Guest Relations: Addresses guest concerns or complaints promptly, offering solutions to ensure a positive and satisfying spa experience.
- Spa Ambiance & Cleanliness: Maintaining a clean, organized, and tranquil spa reception area reflects the hotel’s high standards and ensures guest comfort. Ensures that spa brochures, promotional materials, and amenities are readily available and in pristine condition.
- Promotions & Upselling: Promotes spa treatments, packages, and retail products and upselling services to maximize guest satisfaction and revenue. Provides information on special offers and membership programs to encourage repeat visits and loyalty. ...
Posted
a month ago
Undisclosed
Taman Wilayah Selayang
- Manage all in-room and on-property guest experiences, ensuring comfort, convenience, and luxury standards are consistently met
- Arrange dining reservations, transportation, entertainment, spa services, and bespoke experiences
- Handle guest inquiries, requests, and complaints promptly and professionally, ensuring swift resolution ...
Posted
a month ago
Undisclosed
Taman Wilayah Selayang
- Coordination & Communication: Liaise with kitchen and service teams to ensure timely and accurate order delivery.
- Presentation Standards: Maintain high standards of personal grooming and outlet appearance in line with brand guidelines.
- Safety & Hygiene: Follow health, safety, and hygiene protocols to ensure a clean and safe environment for guests. ...
Posted
25 days ago
Undisclosed
Taman Wilayah Selayang
- Coordination & Communication: Liaise with kitchen and service teams to ensure timely and accurate order delivery.
- Presentation Standards: Maintain high standards of personal grooming and outlet appearance in line with brand guidelines.
- Safety & Hygiene: Follow health, safety, and hygiene protocols to ensure a clean and safe environment for guests. ...
Posted
25 days ago
Undisclosed
Singapore
- Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs
- Support VIP guests: Facilitate seamless registration and elevated service for high-priority guests
- Promote hotel offerings: Share marketing materials and encourage use of hotel services and programs ...
Posted
24 days ago
Undisclosed
Singapore
- Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
- Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
- Previous experience in a guest service or front office role within the hospitality industry. ...
Posted
24 days ago
Undisclosed
Singapore
- To follow through and constantly update the restaurant/bar guest databases to be efficient and consistent in relation to regulars, whiskey club members and VIPs.
- To ensure all communication with American Whiskey Club Members with regards to enquiries, and monthly reservation updates.
- Overview of Menu and EDMs creation for special events ...
Posted
24 days ago
Undisclosed
Taman Wilayah Selayang
- Liaise with clients and internal teams to ensure event requirements are met.
- Assist with event setup, execution, and post-event follow-up as required.
- Maintain accurate banquet records and administrative documentation. ...
Posted
25 days ago
Undisclosed
Taman Wilayah Selayang
- Monitor the property: Conduct walkthroughs to assess safety, security, and service quality, addressing issues promptly
- Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
- Track and improve performance: Monitor guest satisfaction metrics (e.g., SALT, Revinate), identify trends, and implement improvements as needed ...
Posted
25 days ago
Undisclosed
Singapore
- Training & Development: Train staff on communication standards and system usage. Conduct regular evaluations and coaching to improve performance.
- System Oversight: Monitor hotel communication systems and resolve technical or operational issues. Implement strategies to improve team efficiency and response times.
- Issue Resolution: Handle escalated guest concerns and identify recurring issues for long-term solutions. ...
Posted
24 days ago
Undisclosed
Singapore
- Manage the scheduling of team members in accordance with approved staffing levels.
- Deliver the highest quality and brand service standards to consistently meet and exceed guest expectations.
- Handle guest enquiries and complaints promptly, professionally and efficiently, ensuring proper follow-up and service recovery. ...
Posted
23 days ago
Undisclosed
Singapore
- Coordinate closely with Rooms Division and the wider hotel operations team to ensure seamless guest experiences.
- Monitor arrivals, departures, room readiness, VIP movements and operational follow-ups.
- Support operational teams in resolving guest-related, room-related or service-related matters. ...
Posted
22 days ago
Undisclosed
Taman Wilayah Selayang
- Coordination & Communication: Liaise with kitchen and service teams to ensure timely and accurate order delivery.
- Presentation Standards: Maintain high standards of personal grooming and outlet appearance in line with brand guidelines.
- Safety & Hygiene: Follow health, safety, and hygiene protocols to ensure a clean and safe environment for guests. ...
Posted
23 days ago
Undisclosed
Taman Wilayah Selayang
- Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
- Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
- Previous experience in a guest service or front office role within the hospitality industry. ...
Posted
22 days ago
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