Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, major city attractions and events etc.
Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone;
Resolves guest complaints, and find opportunities to recognize and personalize the service experience for all guests....
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
Works harmoniously and professionally with co-workers and supervisors....
Use structured training resources, experience maps, feedback, and regular development conversations to identify your strengths and areas for growth.
Take ownership of projects and improvement initiatives that enhance the guest experience, operational efficiency, or team engagement.
Develop an understanding of Rooms revenue, occupancy, forecasting, productivity, guest preferences, and the commercial decisions that drive success....