Stakeholder Influence: Develop and deliver high-impact presentations and communication proposals. You will confidently use diplomacy and persuasive communication to win stakeholder buy-in and project sign-offs from various business units.
Governance & Blueprinting: Author and establish clear tone-of-voice guidelines and communication templates within our Retail Blueprint frameworks to ensure all messaging is clear, engaging, and brand-compliant.
Tracking & Feedback Optimization: Build and manage a systematic digital tracking system to ensure on-time delivery of communication plans. Post-launch, you will run surveys, collect branch feedback, and transform raw performance insights into polished improvement reports for future campaigns.
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Stakeholder Influence: Develop and deliver high-impact presentations and communication proposals. You will confidently use diplomacy and persuasive communication to win stakeholder buy-in and project sign-offs from various business units.
Governance & Blueprinting: Author and establish clear tone-of-voice guidelines and communication templates within our Retail Blueprint frameworks to ensure all messaging is clear, engaging, and brand-compliant.
Tracking & Feedback Optimization: Build and manage a systematic digital tracking system to ensure on-time delivery of communication plans. Post-launch, you will run surveys, collect branch feedback, and transform raw performance insights into polished improvement reports for future campaigns.
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Ensure the company fulfills all MIDA compliance conditions, including the 80% local workforce ratio and the 25% Managerial, Technical, and Supervisory (MTS) staff threshold.
Provide guidance and support to retail operations teams on employment legislation, company policies, and best HR practices.
Represent the Company in discussions with employees, external authorities, and legal representatives where required.
Monitor and ensure compliance with Malaysian employment laws and regulations, including Employment Act, Industrial Relations Act, and other relevant legislation.
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Ensure the company fulfills all MIDA compliance conditions, including the 80% local workforce ratio and the 25% Managerial, Technical, and Supervisory (MTS) staff threshold.
Procurement Navigation: Lead complex RFP/RFI responses, ensuring all proposals align with government frameworks, data sovereignty laws, and ethical AI guidelines.
Cross-Functional Leadership: Partner with our Solution Architects and Data Scientists to design "Proof of Value" (PoV) pilots that demonstrate tangible ROI for private & public services.
Alliance Management: Leverage and grow partnerships with global cloud providers (AWS, Azure, Google) and local system integrators to accelerate market penetration
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The Inside Sales Representative (ISR) is a high-energy, outward-facing role at the heart of CSSB's lead generation engine. The ISR is responsible for identifying, qualifying, and developing new business opportunities by actively monitoring government and corporate procurement portals, engaging with prospective clients, and supporting the Account Management team through the early stages of the sales cycle. This is a single headcount position within the Pre-Sales Team, reporting to the Pre-Sales Manager.
This is an ideal entry point for a driven individual who wants to build a career in B2B technology sales, with exposure to government ICT procurement, enterprise solutions, and Malaysia's public sector market.
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Undertake any ad-hoc tasks as required to support daily operations.
Act as the first point of contact for onboarding new customers, including coordination, quotation preparation, and handling agent appointment documentation.
Verify the accuracy of operational claims and oversee proper billing procedures.
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To conduct regular inspection at site(identify workplace hazards), internal audit, report and recommend to HOD/ Management for any non-compliance and to implement corrective measure