Experienced in regulatory monitoring, stakeholder engagement, compliance awareness, risk assessment, and government liaison within a fast-paced FMCG environment.
The customer service officer plays a pivotal role in guiding and navigating patients through the process of seeking opinions from doctors / consultants and the processes involved in getting the due treatment / medical care. Among the job descriptions include:
· Attend to patients during their visit to guide them through the processes of seeking medical opinions from consultants / doctors.
· Attend to questions and queries that the patient and/or family members may have with regards to the internal processes / flow.
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