Focal point for reporting on the escalations to the client in respect of issues and incidents
Responsible to ensure KPI reports on service delivery progress are delivered
Establish leadership with stakeholders to identify, develop, implement and document new processes required to improve the service delivered to customers...
Focal point for reporting on the escalations to the client in respect of issues and incidents
Responsible to ensure KPI reports on service delivery progress are delivered
Establish leadership with stakeholders to identify, develop, implement and document new processes required to improve the service delivered to customers...