Drive digital transformation: Identify opportunities to improve processes through CRM, data analytics, automation, AI, mobile tools, and e-commerce platforms.
Manage IT demand and priorities: Evaluate, prioritize, and coordinate IT requests based on business value, urgency, cost, and strategic alignment with Business Management.
Ensure successful system adoption: Support change management, user training, communication, and adoption of new digital tools.
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Industry: Enterprise IT Infrastructure, Managed Services, Banking, Data Centers, Cloud & Infrastructure Services
Environment: Large enterprise or multinational organizations supporting mission-critical infrastructure, Microsoft and Linux platforms, virtualization, storage, and identity services.
Ensure all workstations remain updated with approved software, security patches, antivirus protection, and operating system updates.
Install, configure, and support business and creative software, including Microsoft 365, Google Workspace, Adobe Creative Cloud, Autodesk Maya, ShotGrid, and Nuke.
Manage Active Directory user accounts, access permissions, and multi-factor authentication (MFA).
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Good communication skills; proficiency in English & Bahasa Malaysia. Ability to communicate in Mandarin will be a plus (may be helpful for dealing with Mandarin-speaking clients).
Proficient with Microsoft Office tools (Word, Excel, PowerPoint).
Open to candidates with full working rights for Malaysia
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Allocate resources effectively to ensure timely delivery of operational support and project objectives.
Oversee the administration, maintenance and continuous improvement of the Group's IT infrastructure, including servers, storage, networks, cloud platforms, hardware and software.
Ensure high availability, reliability and scalability of infrastructure to support academic and business operations.
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Work closely with diverse, international, cross functional teams in an end to end setup, collaborating with Salesforce Platform and Integration, understanding needs and shaping requirements to designing, building, and testing solutions.
Go beyond support work by owning specific topics within the Software CRM domain, driving improvements and contributing ideas that shape how products and processes evolve.
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Be involved in key discussions with auditees, process owners and relevant stakeholder when carrying out the audit engagements:
Ensure the completion and retention of audit documentation (e.g. audit workpapers, audit reports and documents / information reviewed in the course of carrying out audit engagements);
Provide regular progress updates to the Group Head Internal Auditor on activities carried out;
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Conduct market research, supplier assessments and Requests for Information (RFI) to identify future sourcing opportunities, market trends and alternative solutions.
Prepare and manage sourcing activities including RFIs, RFPs, RFQs, e-Auctions, supplier evaluations, contract negotiations and contract award recommendations.
Evaluate procurement decisions using commercial analysis, including Total Cost of Ownership (TCO), implementation effort, supplier performance, business risks and long-term value.
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