Willingness to work closely with business counterparts and good stakeholder management & communication skills.
Strong interpersonal skills and team player approach with the ability to connect with global partners to bond, inspire, influence and accomplish goals.
Risk Exception Processing: Review, evaluate, and track Digital Security Policy exception requests (DTAP/policy waivers), ensuring business justifications are valid and compensating controls are properly established.
Compensating Controls Validation: Collaborate with engineering and operations teams to define, validate, and monitor effective compensating controls for accepted risks and policy deviations.
Risk Mapping & Register Maintenance: Feed risk analysis findings and approved risk exceptions into the enterprise D&IT risk register, ensuring visibility and periodic re-evaluation.
...
Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of chat & ticket online, without having to dispatch to service partners or desk side support technician.
Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction.
Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation.
...
Simulate Customer Scenarios: Utilize our specialized onsite support laboratory to recreate customer scenarios, test assay performance, and validate technical solutions
Facilitate Knowledge Sharing: Utilize AI-driven knowledge management tools to create self-fix materials, support software/hardware updates, and deliver technical discussions for customers and internal teams
Collaborate in Agile Networks: Participate in local and regional service projects within the hub, collaborating cross-functionally to improve service delivery and strengthen long-term customer trust
...
Track technology vulnerabilities, patch compliance status, remediation activities, and security control implementation across infrastructure, platforms, and applications.
Maintain oversight of technology assets reaching End-of-Support (EOS), End-of-Life (EOL), End-of-Service-Life (EOSL), or End-of-Vendor-Support status, ensuring timely remediation, upgrades, or replacement planning.
Support technology compliance assessments, audits, and regulatory reviews by coordinating evidence collection, documentation validation, and remediation tracking.
...
Act as Technical Product Manager in operations, ensuring all technical components (servers, middleware components, application modules, interfaces, job chains, schedulers, connectivity paths) remain secure, compliant and lifecycle‑current.
Monitor, track and plan technology lifecycle events (EoL/EoS, patch cycles, hardware refresh, OS upgrades, middleware version changes) together with infrastructure and platform teams, ensuring risks are identified early and scheduled into IBSol governance cycles.
Execute Incident, Problem, Change and Release Management according to IBSol service standards, including detailed analysis, task coordination, root‑cause identification and technical approvals.
...
· Collaborate with teams (e.g. Website, Communications) to solve technical challenges such as Wordpress management, integrations (Adaptis-ipay88) and system optimisation.
· Manage and optimise back-end systems (e.g. DynaMail, Alaya, SiteGIant, CiviCRM, Vodia, Automate, SiteGround, etc.) and system integrations (e.g. Adaptis-iPay88) to ensure reliability and scalability.
...
Configure and optimize workflow management platforms, digital processes, dashboards, automations and reporting solutions, with ClickUp currently being the primary platform.
Drive end-to-end process integration across ClickUp, enterprise applications and reporting platforms to create scalable and sustainable digital workflows.
Design and develop dashboards, KPIs, and reporting solutions to improve visibility and decision-making.
...