Perform troubleshooting, technical investigations, root-cause resolution, liaison with vendors' technical team, integration work, and new technology development work.
Design solutions, lead and manage projects directed towards a common objective
Coordinate activities of the project teams through task delegation, resource assignment and program management.
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cabling knowledge in data center will be an advantage
Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware, and software.
Provides 2nd level technical support ,manages escalated support cases and leads appropriate internal technical resources and/or 3rd party vendors to resolution.
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Vendor & Carrier Coordination: Work with telecom providers, third-party managed services, and hardware vendors for circuit delivery and infrastructure procurement.
Project Management: Oversee the lifecycle of network rollouts, from initial design and budgeting to deployment and post-implementation review.
Tier 3 Escalation: Act as the ultimate escalation point for complex network outages, routing loops, and critical performance degradation
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IT Budget & Cost Control: Prepare IT budgets, manage hardware, software, and operational costs, and evaluate technology investments for cost effectiveness.
Network Security & Compliance: Maintain network security, conduct risk assessments, prevent data breaches, and ensure compliance with company and industry requirements.
Technology & Digital Optimization: Monitor technology trends and implement suitable solutions to improve IT infrastructure and business processes.
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