Maintain the existing report library. Keep current reports working as the system evolves, and correct them when data or requirements change.
Document what is built. Maintain a simple record of each report — its purpose, data sources, and the prompts used — so the work is repeatable by others.
Support the wider IIoT function. Assist with data checks, user training, ticket handling, and general IT support tasks as required.
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Log, track, and manage support requests through the IT Service Management (ITSM) platform, keeping users informed of progress and expected resolution times.
Identify recurring issues and contribute standardized solutions to the IT knowledge base, helping ensure consistent and scalable support.
Escalate complex incidents to the appropriate teams when required, while maintaining ownership of the user experience through to resolution.
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Log, track, and manage support requests through the IT Service Management (ITSM) platform, keeping users informed of progress and expected resolution times.
Identify recurring issues and contribute standardized solutions to the IT knowledge base, helping ensure consistent and scalable support.
Escalate complex incidents to the appropriate teams when required, while maintaining ownership of the user experience through to resolution.
...