Enterprise Systems & Service Excellence — Shape the direction of enterprise applications and digital platforms supporting education, research and administration. Champion process redesign, automation, self-service and reliable service delivery to improve productivity, institutional agility and user experience.
Responsible to output replicable success experience for local office/channel partner/key account customers. Through effective architecture design and solution design, improve the service efficiency and business quality of the professional domain, meet the baseline and competitiveness requirements, and ensure the achievement of service operation targets. Lead the technical competitiveness of the professional domain to reach the industry-leading level.
Lead the planning and setup of broadband network services for new office locations, working closely with service providers and internal stakeholders to ensure timely and smooth connectivity deployment