Analyze digital customer account information records and determine the suitable approach for resending, whether via digital channels (eg: WhatsApp & email) or normal mail platforms.
Sustain daily and monthly reconciliation on dispute payment based on unmatched bank payment reports.
Administered with daily operational tasks such as discharge of motorcycle ownership and dispute payment to ensure the process to be executed without any errors.
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To support any improvement and process implementation to ensure an agreed service level with cost control and in compliance with governmental regulations and BASF company policies.
Collaborate cross-functionally with internal working partners in support of trade compliance, supply chain, and general company objectives and projects
Support business unit queries related to customs such as duty review and analysis
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Customer Relationship Management: Act as the owner of key projects, establish strong relationships with key customers, and ensure customer satisfaction.
Strategy Development: Formulate sales and marketing strategies to maximize potential and widen the customer ba
Market Analysis: Review and analyze market situations, reporting to senior management periodical
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Customs classification of BASF products, raw materials and non-chemical materials and maintenance of master data for customs classification in BASF's databases
Global responsibility for non-chemical materials
Global supported-governance role regarding customs classification for the BASF Group
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Work flexibly and collaborate with stakeholders across different time zones to support operational requirements.
Participate in Preferential Management meetings and support the preparation of KPI, operational, and performance reports.
Communicate with BASF customers, suppliers, and internal stakeholders to ensure FTA-related requests and documentation requirements are fulfilled in a timely manner.
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These are currently organized in a decentralized manner, as a 'side role' of staff who are not professionals in the field of activity management. We are looking for an Office Activities Lead to centralize the orchestration of all these activities and ensure they are delivered to the highest standards.
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