Responsible to assist the PMM in matters relating to the defect’s rectification operations.
Ensures that all defects rectification activities are performed in the most effective and efficient manners, sets targets for the team members and provide the necessary coaching to further optimize performance.
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Extract, compile, and ensure the accuracy of operational data and reports within established timelines.
Coordinate and facilitate communication between the Operations team and cross-functional departments to ensure smooth information flow and issue resolution.
Collaborate with internal stakeholders to support daily operational activities and continuous process improvement.
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