Assist in calling up customers for service / sales interactions;
Carry out Branch RCSA through sample checking and effective rectification as applicable;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
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Plan and manage weekly/monthly work schedules with Business Manager to enable an efficient, effective work execution and achieve coverage and frequency targets (quantity & quality) and deliver agreed customer centric activities within operating budget.
Achieve SFE KPIs and effectively utilize the relevant SFE software to maintain quality records and to report daily calls.
Keep abreast of competition, regulatory and market development, and update the information to the Company in a timely manner.
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The JR Admin, Finance & Credit Collection Officer is responsible for ensuring the smooth operation of administrative, financial, and collection functions within the Management Corporation Department. The role involves managing billing, documentation, resident communication, collection activities, and compliance with internal Policy & Procedures
Responsible for the planning, organizing, leading & controlling of all MC function (MC Operation, Coordinate Complaints & liaise with relevant contractors) relating to UPC MC.
Responsible for the overall Maintenance Service (MS) operation at UPC MC, which include but not limited to building maintenance, cleanliness maintenance of facilities/ common area / car parks, swimming pool maintenance and other related services.
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