The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.
The CSS will be the primary contact for customers using the client’s website shopping channel.
Manage the end-to-end process for long-term, emergency charity cases and charity project, including documentation, budget preparation, and coordination of necessary approvals.
Assist in major disaster relief efforts (e.g., fires, floods) by compiling case information, preparing distribution documents, budgets and facilitating swift approvals.
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Articulate, customer oriented, a team builder, a self-starter, goals oriented with commitment to professional values; self-confidence, maturity and charisma is an advantage
Please note that this is for local package only.
‘Find your Shangri-La at Shangri-La Rasa Ria, Kota Kinabalu.’ We do not merely work—we weave joy and wonder into the everyday. We invest deeply in our people, supporting them as they pursue their passions while creating moments of joy for our guests, all wrapped in the care of our growing Shangri-La family.
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Support Relationship Managers and Branch Leaders to improve customer satisfaction.
Partner with Relationship Managers during client engagements, conducting portfolio reviews, providing financial planning advice, and recommending solutions to customers in relation to their insurance portfolio and risk profile.
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Prepare and pro-actively execute sales plan, perform account opening, cross selling, up selling and engagement with customers for retention and referrals.
To drive NTB customer acquisition (wealth and retail customers) and customer experience to broaden the Bank's customer base.
Develop baseline master schedules, perform schedule variance and time-impact analyses, execute resource leveling, and prepare executive progress reports to keep projects on track and within budget.
What We're Looking For:
Permanent or long term working rights in Malaysia
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Perform regular site inspections, audits, and monitoring of environmental parameters such as water quality, air quality, noise levels, and marine biodiversity.
Ensure all dredging, reclamation, and marine construction activities comply with environmental permits, laws, and regulatory guidelines.
Liaise with local environmental authorities (e.g., DOE, Marine Department, local councils) for approvals, reporting, and compliance matters.
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