Job Duties:Have you wondered how container terminal operations work?At PSA, our operations are unique and wide-ranging operations. With a total of 8 Container Terminals, handling 60,000 containers per day, our operations are 24/7.You will embark on a 1-year traineeship journey, where you will master the fundamentals of vessel operations and resource planning, from supervising quay side activities to coordinating and managing the container yard activities using our latest Terminal Operations System.You will also develop strong leadership and communication skills as you manage and motivate a team of equipment specialists to ensure plans are well-executed, meeting critical service levels in a dynamic environment.Our safe and efficient operations depend on you.Join us and be part of a team characterised by passion, purpose and creativity, who embraces fun and yet serious about our work. Learn and advance in an exciting and innovative work environment and be part of a great team, leading the industry to create new possibilities.
Compile and summarize complaint data, analyze complaint frequency across different scenarios, and identify key customer complaint issues to provide a basis for business optimization.
Participate in optimizing complaint-handling processes and propose improvements to products or service processes to reduce complaint escalation rates at the source.