Able to assist the Duty Manager in controlling room inventory. Managed allocations according to hotel directives. Plan room allocation and prepare arrivals, bearing in mind any special requests.
Coordinating with housekeeping daily to ensure rooms are cleaned on time, departures are checked out timely and VIP arrivals are checked.
Update PMS (Opera) and be able to use the program as an expert for the Front Office area. Able to train others to do so too.
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Handle renewals of licenses and service agreements, including DBKL, fire safety certification and facility related contracts (security, cleaning, pest control, etc.).
Liaise with relevant authorities regarding operational or compliance matters.
Manage the reception area, ensuring it is clean, organized and presentable at all times.
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Encourages and builds mutual trust, respect, and cooperation among team members.
Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
Ensures employee recognition is taking place on all shifts.
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