Ensures service standards and individual performance is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
Arranges, coordinates and monitors limousine services to ensure all guests receive the appropriate attention from departure to arrival of the booked vehicle and that revenue is maximised without compromising the service experience and perception of the guest.
Arranges coordinates and monitors any travel, ticket, tour, and attraction bookings as well as offsite restaurant reservations that are arranged by the Concierge section.
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Partner with Human Resources on talent related initiatives such as Professional Development Program (PDP) process monitoring and tracking, leave tracking/reconciliation
Work with respective departments to support the onboarding of regional team members and provide studio orientation
Maintain awareness of and help manage response to firmwide and regional communities
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