Encourages and builds mutual trust, respect, and cooperation among team members.
Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
Ensures employee recognition is taking place on all shifts.
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Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall.
Strong understanding of Front Office operations, including Front Desk and guest relations.
Excellent communication, interpersonal, organisational and time management skills with the ability to handle high-pressure situations, resolve conflicts, and address guest complaints effectively.
You will be responsible for assisting in the efficient operation of the Front Office during the night shift, in line with Hyatt International's corporate strategies and brand standards, while meeting the expectations of associates, guests, and owners. The Duty Manager (Night) supports the Front Office Manager and Assistant Front Office Manager in overseeing the hotel's overnight operations, ensuring smooth and seamless guest experiences. This role serves as the primary point of contact during the night for guest concerns, service recovery, and emergency situations, while providing leadership, guidance, and support to the Front Office team. The Duty Manager (Night) is also responsible for maintaining operational standards, ensuring guest and associate safety, and overseeing the completion of night audit and related administrative duties.
Handle guest enquiries, feedback, complaints, and service recovery professionally and promptly.
Monitor reservations, room availability, guest records, and booking systems to ensure accuracy and smooth operations.
Coordinate with housekeeping, maintenance, property management, and other relevant teams to ensure guest requirements are attended to in a timely manner.
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Business integration of digital and platform implementation initiatives, including CRM, Wealth Platform, workflow automation, AI-enabled insights
You will support Deloitte and client’s business growth by:
Identifying client business requirements, strategic objectives, operational pain points, and opportunities to improve process efficiency, automate manual workflows, enhance onboarding, servicing, and relationship-manager effectiveness
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Define end-to-end architecture for Trading OMS, Pre-Trade Risk Management (RMS), FIX gateways, and downstream integrations.
Ensure low-latency, high-availability and fault-tolerant system design.
Lead solution architecture for strategic trading platform transformation initiatives, including functional enhancement, technology modernization, and architectural rationalisation.
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