Ensure and maintain a good hygiene standard and procedures including social distancing and guest tracking have been practicing all the time while interacting with guest
Assist Welcome Desk Supervisor and Executive to ensure the Welcome Desk services provided to guests and customers are fulfilling the resort's quality standard
Assist Welcome Desk Supervisor and Executive to ensure the guest check-in and check-out and golf registration process is in order and efficient and collect payment of green fee and other charges
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Address patient or guardian queries related to billing matters.
Prepare reports for management review.
Responsible and accountable for performing duties as required, in compliance with KPJ Group policies, working instructions, and standard operating procedures (SOP).
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Be responsible for welcoming guests, providing information and personalising customer relations
Manage arrivals and departures (check-in and check-out), telephone switchboard, keep information media available to customers, collect invoices and control deferred operations
Know the resort perfectly and work in collaboration with the relevant departments (room staff, laundry, catering etc.)
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To ensure that check-in procedures are done in detail and correctly such as, getting the mode of payment, collecting guest ID/ passport, collecting of business card and obtaining departure time etc.
Keeps abreast of all modifications to accounting policies and procedures
Safeguard the cash float assigned and to be fully accountable for it.
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