Lead, motivate, and support the team, including on-the-job training and daily guidance
Ensure adherence to strict cleanliness and hygiene protocols, partner with Logistics and Procurement for optimal inventory levels
Support managers to uphold service excellence through staff feedback, standard enforcement, administrative tasks, scheduling, and resolving complex guest issues
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Maintain a team-oriented personality with strong people management skills;
Oversee the organization of bar stock & ingredients; verifying all food products are properly dated and organized for quality assurance;
Ensure all food/drink preparation and presentation by the team closely follows recipes and SOP guidelines, and are delivered in accordance with the brand’s appearance/quality standards;
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Personalize each guest experience by using the guests names where known. Acknowledge each special occasion where known. Pass on the relevant guest information to the Captains and Server Attendants.
Thank Guests for patronizing the Restaurant as they leave.
Maintain the Guests profile and history, taken note of all special occasions and dates for example birthdays, wedding anniversaries, etc.
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