Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
Works harmoniously and professionally with co-workers and supervisors.
...
Conduct inspections of the lobby, public areas, and heart-of-house to ensure cleanliness, readiness, and brand standards are maintained.
Ensure the accuracy and completion of daily reports such as Rate Variance, High Balance, and No-Show reports, and authorize rebates or paid-outs within assigned limits.
Oversee the Night Audit process, room discrepancies, and ensure proper handover between shifts.
...