Greet and assist walk-in customers, including handling warranty enquiries and service intake.
Manage and process product return and refund cases in accordance with company policy, including verification, documentation, system updates, and coordination with warehouse and finance teams.
Manage warranty parcel packing, shipment arrangements, and receiving parcels from couriers.
...
First clients point of contact to handle day-to-day issues or complaints from staff on assigned floors.
Exercise good teamwork with the front desk and helpdesk team members to ensure the facilities are maintained at the highest standards and our services are at the optimum
Liaise with building management - follow up and resolve any outstanding facilities matters.
...
Love hospitality and making real guest smiles? Consider working with us at Wangsa Holdings Sdn Bhd, where we run welcoming hotels and dining spots focused on friendly service and local hospitality that supports our communities.
As a Manager you will build reliable daily operations and service routines that scale our guest experience. You will set up simple processes and team habits that help everyone deliver consistent, warm service.