Ensure maintaining the smooth flows of the clinic and apply the best clinic management at all time (inclusive of appointment systems, tidiness and other requirement).
Collaborate with other departments and external vendors / contractors to get update on the status of maintenance / repairs to student hostels.
Proactively engage student residents in understanding and addressing residents’ needs, and contributing to problem-solving and resolution of concerns. This includes addressing and resolving student residents’ requests, feedback, and complaints promptly to meet SLA requirements.
Plan, curate communications and inform student residents in advance on scheduled maintenance, adhoc repairs and other matters that may cause inconvenience to residents.
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Ensure a smooth patient check in and check out process- ensure all patient using QMS system by EncoreMed 1 que system.
Schedule, confirm and reschedule patient appointment using the Clinic’s booking system – by EncoreMed system, hospital website & phone call. Coordinate with doctors, ward nurses and others department to optimize scheduling efficiency.
Collect and verify patients’ details, next of kin, insurance or GL information and any required documentation.
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