Configure, troubleshoot, and support network connectivity, including wired/wireless LAN, and remote access via VPN clients (e.g., Cisco AnyConnect, FortiClient, or similar).
Assist with user account administration (Active Directory / Azure AD, email accounts) and password resets.
Install, update, and patch operating systems and standard software on end‑user devices.
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Maintain an accurate inventory of all IT equipment; coordinate with procurement for replenishment and vendor repair services.
Provide technical support to staff for hardware issues (e.g., printer jams, peripheral malfunctions, system boot failures) and software problems (e.g., Office 365, business applications).
Configure, troubleshoot, and support network connectivity, including wired/wireless LAN, and remote access via VPN clients (e.g., Cisco AnyConnect, FortiClient, or similar).
...