All calls must be answered within three ringing tones. (without fail)
Always keep an eye on the onboard status and notify the customer of any irregularities.Good communication between all relevant departments, such as the planning team, operations, warehouse, and traffic.
Making sure that the applicable freight rates are accurate and up to current at all times.
...
To promote the service provided by the company - Oceanfreight / Air freight/ Projects/ Warehousing services. Plan business strategies to meet the customers’ business objectives.
Aggressively source and secure new accounts and business.
Aggressively source and secure new accounts and business.
Establish and build up a pool of customers.
Maintain good, professional working relationships and effective communications with existing, and new customers and all internal departments, affiliate offices, and partners.
...
Aggressively source and secure new accounts and business.
Establish and build up a pool of customers.
Maintain good, professional working relationships and effective communications with existing, and new customers and all internal departments, affiliate offices, and partners.
...
Monitor operational performance against SLAs, KPIs, and internal procedures to maintain service quality standards.
Take ownership of complex, time-sensitive, or high-value shipments, proactively resolving delays, documentation discrepancies, and customs-related issues.
Identify operational inefficiencies and contribute to process improvement initiatives to enhance accuracy, efficiency, and customer satisfaction.
...