Inquisitive, willing to learn and accept new challenges and responsibilities; motivated towards career growth, learning, and development
Independent, entrepreneurial mindset
Full mobility and willingness to travel and stay in foreign countries (including China, Dubai, Hong Kong, Netherlands, Singapore, and USA) during multiple assignments abroad
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Follow up with origin / local offices on shipment status
Collect all commercial and shipping documents from the customer or origin office well in advance of shipment execution
Professionally and proactively update customers with shipment status; update overseas offices and customers about potential delays or unusual circumstances
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To promote the service provided by the company - Oceanfreight / Air freight/ Projects/ Warehousing services. Plan business strategies to meet the customers’ business objectives.
Aggressively source and secure new accounts and business.
Aggressively source and secure new accounts and business.
Establish and build up a pool of customers.
Maintain good, professional working relationships and effective communications with existing, and new customers and all internal departments, affiliate offices, and partners.
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Monitor operational performance against SLAs, KPIs, and internal procedures to maintain service quality standards.
Take ownership of complex, time-sensitive, or high-value shipments, proactively resolving delays, documentation discrepancies, and customs-related issues.
Identify operational inefficiencies and contribute to process improvement initiatives to enhance accuracy, efficiency, and customer satisfaction.
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