A recognised Great Place to Work 2025, which celebrates our commitment to a culture that values care, performance, and innovation for our greatest strength, our people.
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Hands on testing experience – manual & auto; desktop and mobile
Automation tool (E.g., Tricentis Tosca)
You are currently enrolled in Bachelor's / Master's, or studies in Information Technology/ Software Engineering / Data Science / Computer Engineering, or related fields.
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Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of calls online, without having to dispatch to service partners or desk side support technician.
Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction.
Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation.
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Assist in the development and enhancement of AI-powered chatbots using GCP services such as Dialogflow, Vertex AI, Firestore or other relevant platforms
Involve in Retrieval-Augmented Generation (RAG) techniques to improve chatbot relevance using enterprise documents. Participate in testing and refining chatbot performance to ensure accuracy and user satisfaction
Research and explore the concepts and applications of Agentic AI, focusing on how it can be implemented using GCP tools and services (e.g., Vertex AI Agents, custom models
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