Provide full employee life cycle management. This will include serving as a point of contact for employee and manager inquiries relating to HR Services, Payroll Services, and Benefits services via telephone, email as well as performing HR administration in line with company policies/guidelines and country-specific legislation.
Provide quality HR processing support to the Client by attending to and processing customer requests as assigned accurately and in a timely manner, resolving issues and inquiries, and escalating operational issues to the relevant parties for resolution.
Performs HR operational tasks that include personnel data administration, organization data maintenance, loan and payment administration and claims verification, time & attendance data administration, medical benefits administration, and claims processing.
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Assist in evaluating project feasibility (technical, regulatory, site-based), including system sizing, yield analysis, and performance optimization for rooftop and utility-scale solar projects.
Analyze and enhance project systems and internal workflows to streamline operations, reduce inefficiencies, and improve overall project execution and documentation management.
Stay up to date with emerging technologies, products, and international best practices related to solar energy, digital engineering, energy efficiency, and decarbonization strategies. Propose innovative concepts for future service offerings.
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Performance Analytics & Optimization: Track, analyze, and report on campaign performance, ROI, and KPIs, proposing actionable strategies for improvement.
Customer Journey Personalization: Utilize data insights from diverse online/offline interactions (Google Analytics, Customer Data Platform, social media, & etc.) to create personalized online content and campaigns for targeted audience segments.
Digital Asset Management: Manage and update content across all company websites, online platforms, and Google My Business profiles.
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