First-Line Technical Anchor: Serve as the authoritative technical contact for regional food processing plants, plant managers, and field technicians facing urgent machine-related stoppages or technical issues.
Remote Troubleshooting: Perform structured remote diagnostics via digital connection tools, electrical schematics, and PLC code reviews to diagnose sensor drifts, mechanical binding, pneumatic pressure drops, or logic faults.
Technical Ticketing & SLA Governance: Log, manage, and resolve technical service tickets within the CRM/ERP database, establishing systematic tracking until successful root-cause closure.
...