Manages menu planning, pricing, inventory management, procurement, and vendor relationships across all F&B outlets.
Supervises F&B staff, including hiring, training, and scheduling, to ensure consistent service standards are met and maintained.
Analyzes sales data, monitors trends, and collaborates with other hotel departments to develop and implement promotional activities and revenue-generating initiatives.
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Develop training modules and programs that is align to drive the technical knowledge and the behavioural competencies to meet the individual needs and meeting the retail service objectives
Delivery the training program timely and effectively
Conduct training evaluation and assessment to monitor and track the level of readiness of participants in meeting the training objectives
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Check and ensures the serviceability of equipment and furniture, control table settings in order to ensure a correct table setup, including cutlery and glassware.
Increase possible sales volumes and avoid losses through cross-selling, upselling or promotion of additional services.
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
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Check and ensures the serviceability of equipment and furniture, control table settings in order to ensure a correct table setup, including cutlery and glassware.
Increase possible sales volumes and avoid losses through cross-selling, upselling or promotion of additional services.
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
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Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.