In Malaysia, they operate through a locally licensed and regulated entity providing innovative, Shariah-compliant online consumer financing solutions. Driven by a mission to expand quality financial inclusion, they leverage cutting-edge technology to make borrowing safe, fast, and accessible for everyday consumers.
Assist with investigation and documentation of operational cases, ensuring supporting evidence and compensation processes are handled according to established procedures.
Portfolio Analytics & Business Modelling: Build and maintain analytical models to support portfolio optimization — merchant segmentation, yield and pricing analysis, acquiring/remittance volume forecasting, and scenario/what-if modelling to inform business line strategy and target-setting.
Monitor customer service interactions, including calls and live chats, to evaluate service quality and provide tailored coaching and constructive feedback.