Business Development* Build and maintain strong relationships with merchants, partners, and stakeholders.
Operational & Reporting* Prepare and present regular sales reports, forecasts, and pipeline updates.* Ensure compliance with company policies, pricing structures, and documentation standards.* Collaborate with Operations, Marketing, and Customer Support teams to ensure smooth merchant onboarding and service.
Customer & Merchant Engagement* Handle escalated merchant issues and provide timely resolutions.* Ensure high levels of customer satisfaction and retention within the region.
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Business Development* Build and maintain strong relationships with merchants, partners, and stakeholders.
Operational & Reporting* Prepare and present regular sales reports, forecasts, and pipeline updates.* Ensure compliance with company policies, pricing structures, and documentation standards.* Collaborate with Operations, Marketing, and Customer Support teams to ensure smooth merchant onboarding and service.
Customer & Merchant Engagement* Handle escalated merchant issues and provide timely resolutions.* Ensure high levels of customer satisfaction and retention within the region.
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Monitor and reconcile financial transactions to ensure data accuracy and completeness.Investigate and resolve accounting discrepancies, variances, and client queries in a timely manner.Support payroll and cash flow monitoring where required.Ensure accounting data is properly maintained within accounting and ERP systems.
Act as a key point of contact for clients regarding accounting and operational matters.Work closely with internal tax, payroll, and corporate secretarial teams to ensure seamless service delivery.Provide guidance and support to junior accounting staff when required.Prepare operational reports and client updates for management review.
Gather, analyse, and document business requirements, functional requirements, business rules, user journeys, workflows, and system interactions.
Translate business needs into clear and structured documentation such as Business Requirement Documents, Functional Specification Documents, user stories, use cases, process flows, and requirement traceability matrices.
Assess current state and future state processes to identify gaps, improvement opportunities, risks, and solution requirements.
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