e-KYC: Process the digital identity verification process for business entities, including the use of OCR (Optical Character Recognition), facial recognition, and liveness detection.
Exception Handling: Manage and resolve e-KYC manual reviews where automated systems require manual intervention or additional documentation.
Business Banking Liaison: Collaborate with theBusiness Banking department to obtain necessary information and guidance for Business Banking onboarding.
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To explain HLB product offering, product promotions and to pre-qualify prospect based on specific credit criteria
To ensure daily and monthly productivity target is achieved and exceed sales performance indicators set by management.
To maintain and uphold service standards ensuring it is complying to the compliance and consistency of Code of Conduct & Ethic policy in cards and personal loan acquisition effort at all times.
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Ensure daily and monthly productivity targets are achieved, striving to exceed sales performance indicators set by management.
Maintain and uphold service standards, ensuring strict adherence to compliance, consistency, and the Code of Conduct & Ethics policy in all product offering efforts at all times.
Keep abreast of competitive issues, new products, and overall financial market trends.
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Translate AI/ML findings into business language and build a storyboard to present findings, recommendations and action plan.
Validate analysis and / or AI/ML model findings by piloting journeys, either in batch or in real time to a selected test group of customers.
Review and evaluate campaign requests and performance to provide structure to campaigns in order to reduce ad hoc demand and improve resource and time management.
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Committed to providing a positive applicant experience, upholding service standards, professionally managing touchpoints and engagement with prospective students and the public, thereby upholding the image of the University and the Division.
Work closely with Overseas University partners and SIT Directors of Programmes and Programme Leads to achieve enrolment goals.
Manage specific functional portfolios/projects which contribute to collective goals.
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· Update and maintain payment status records in internal systems and shared platforms to support efficient service delivery and accurate transaction tracking.
· Perform payment and bank reconciliations, investigate discrepancies, and ensure timely resolution of outstanding items.
· Process stop-payment requests, prepare bank submission files, and verify refund transactions to ensure proper fund recovery.
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