Coordinate Annual Operating Plan (AOP) and forecasting activities including FTE/Opex planning, stakeholder reviews, and planning system updates
Facilitate budget transfer requests and maintain Opex master data changes to support financial governance and operational continuity
Support audit, annual reporting, and headquarters finance operations by providing timely and accurate financial information to Finance Controllers and business teams
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Define and document business rules for product configuration, interest/fee calculations, account lifecycle management, and transaction processing.
Lead or oversee functional configuration of Sunline core banking modules, including deposits, lending, cash management, and payment processing.
Develop and execute functional test strategies including System Integration Testing (SIT) and User Acceptance Testing (UAT), ensuring coverage of end-to-end business scenarios.
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Create and maintain training materials, cheat sheets and best practise guides.
Pipeline Management: Monitor daily request volumes and build prioritization based on impact to business goals. Ensure team is meeting turnaround times without sacrificing quality.
Serve as first point of contact for complex business problems.
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Manage Operational Campaigns including preparation of leads, champion-challenger pilots, tracking campaign response and post mortem on campaigns.
Participate in the development and application of scorecards, pricing elasticity models, propensity models, CHAID analysis, cluster and regression statistical tools on different initiatives.
Manage the team to ensure that standard reporting and MIS requirements are performed and delivered successfully by the team. Develop and provide trend reports, performance dashboards and MIS statistics to product managers and senior managers.
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Support and contribute to AML investigations within Global Consumer Financial Services, assisting in the timely identification and mitigation of money laundering risks.
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