Gather, analyse, and document business requirements, functional requirements, business rules, user journeys, workflows, and system interactions.
Translate business needs into clear and structured documentation such as Business Requirement Documents, Functional Specification Documents, user stories, use cases, process flows, and requirement traceability matrices.
Assess current state and future state processes to identify gaps, improvement opportunities, risks, and solution requirements.
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Ensure compliance with SSM, LHDN, EPF, SOCSO, EIS, and other Malaysian statutory requirements.Coordinate with auditors, company secretaries, and external stakeholders during annual audit and filing exercises.Maintain accurate statutory records and support clients with corporate governance and compliance matters.Stay updated on Malaysian accounting standards, tax regulations, and compliance developments.
Act as the primary point of contact for clients on accounting, tax, and operational matters.Collaborate with internal payroll, corporate secretarial, and advisory teams to ensure seamless service delivery.Provide guidance, mentoring, and technical support to junior accountants and executives.Prepare management reports, operational updates, and KPI dashboards for senior management and regional stakeholders.
The Service Delivery Manager (SDM) is a critical operational role responsible for the successful delivery, maintenance, and management of CSSB's ICT Maintenance and Managed Services contracts. The SDM acts as the primary point of contact between CSSB and its clients post-award, ensuring that all contracted ICT services — including network infrastructure, server and data center maintenance, software support, and managed IT services — are delivered on time, within scope, and to the highest standard of quality.
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