Perform preventive maintenance (PM) and on-site emergency troubleshooting, and provide system optimization recommendations to ensure long-term stable system operation and maintain strong customer relationships.
Provide technical after-sales support and consultation to customers.
Perform other duties assigned by the supervisor....
Perform hands-on mechanical repair work, including welding, gas cutting, fitting, dismantling, and replacement of equipment components when necessary.
Trouble-shooting and rectifying problems with the machines and equipment daily
Inspect electrical equipment and machinery regularly to identify potential defects, unsafe conditions, or abnormal operating conditions, and report them to the immediate superior....
Carry out preventive and corrective maintenance according to the maintenance schedule.
Maintain and service equipment used in lighting manufacturing, including assembly, testing, wiring, soldering, cutting, drilling, pressing, and other production equipment.
Check and maintain motors, pumps, sensors, switches, electrical panels, conveyors, compressors, and other related equipment....
Escalate complex incidents to the appropriate teams when required, while maintaining ownership of the user experience through to resolution.
Serve as the main local point of contact for external IT suppliers, coordinating their activities and following up to ensure services are delivered according to Fagron’s standards and agreed timelines.
Procure, configure, and deploy laptops, desktops, peripherals, and other end-user devices in accordance with Fagron’s global IT standards and security policies....
Log, track, and manage support requests through the IT Service Management (ITSM) platform, keeping users informed of progress and expected resolution times.
Identify recurring issues and contribute standardized solutions to the IT knowledge base, helping ensure consistent and scalable support.
Escalate complex incidents to the appropriate teams when required, while maintaining ownership of the user experience through to resolution....
Log, track, and manage support requests through the IT Service Management (ITSM) platform, keeping users informed of progress and expected resolution times.
Identify recurring issues and contribute standardized solutions to the IT knowledge base, helping ensure consistent and scalable support.
Escalate complex incidents to the appropriate teams when required, while maintaining ownership of the user experience through to resolution....
Log, track, and manage support requests through the IT Service Management (ITSM) platform, keeping users informed of progress and expected resolution times.
Identify recurring issues and contribute standardized solutions to the IT knowledge base, helping ensure consistent and scalable support.
Escalate complex incidents to the appropriate teams when required, while maintaining ownership of the user experience through to resolution....
Log, track, and manage support requests through the IT Service Management (ITSM) platform, keeping users informed of progress and expected resolution times.
Identify recurring issues and contribute standardized solutions to the IT knowledge base, helping ensure consistent and scalable support.
Escalate complex incidents to the appropriate teams when required, while maintaining ownership of the user experience through to resolution....