Providing coaching & mentorship on a regular basis, focusing on team development and learning, with the goal of increasing skills, knowledge, and relationships within the broader group and the overall enterprise
Lead a team of managers supporting multiple regional coverage models:
Global SSI data relating to the setup, updates, and deletion of SSI on requests from authorized business channels (incl. DTCC Alerts via SSIHub, SWIFT messaging via Prowide, SSI Search Application, and authenticated BCS Settlement teams)
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Lead end-to-end delivery of assigned projects, including scope, schedule, budget, risk, quality, reporting and governance.
Establish and maintain the project schedule (time and cost) and actively follow-up on progress, forecasts and key delivery risks.
Mobilise and manage the Ramboll project team and sub-consultants (where applicable), including clear role definition, coordination, and performance management.
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- Analyse profitability and rate levels for existing and potential business and pricing, benchmarking aganist competition and DHL pricing for other customers.
- Ensure "deep dive" cost analysis to determine customer-specific costs to serve, e.g. special picku, customer implants, dedicated linehaul, B2C service, value-added services etc.
- Prepare consolidated prices in rate card formats and customer/ RFQ templates
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Provide ongoing coordination and basic support to caregivers and Care Guides, including check-ins, follow-ups, and escalation of issues where required.
Assist in managing programme touchpoints on digital platforms (e.g., online forum, sign-ups), including responding to enquiries and supporting user engagement.
Provide administrative and operational support for the programme, including scheduling, data entry, documentation, and maintenance of records.
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