Work with level 1 support in application knowledge transfer in establishing standard first level recovery process/system health check monitoring/scheduled activities as well as common application user queries.
Collaborate with internal stakeholders like application, business, infrastructure, security, and operations to continuously improve the stability of applications.
Develop support operational documents to summarize common support issues....
Collaborate with back-end developers on API integration and end-to-end system functionality, with hands-on involvement in Node.js (JavaScript / TypeScript) back-end development where required.
Provide technical support to development teams and clients, including troubleshooting and resolving application issues.
Review and improve existing solutions to enhance quality, performance and maintainability....
Job SummaryWe are looking for a hands-on AI Engineer to design, develop, integrate, and deploy Generative AI, AI chatbot, and Agentic AI solutions. The role will focus on building practical AI applications and integrating LLM capabilities with existing applications, APIs, databases, and enterprise systems.Key ResponsibilitiesDesign and develop AI chatbots, copilots, and LLM-powered applications.Build Agentic AI solutions with reasoning, tool/function calling, multi-step task execution, and workflow automation.Implement RAG, embeddings, vector search, prompt engineering, and conversational memory.Work with commercial and open-source LLMs and select appropriate models based on business and technical requirements.Integrate AI solutions with REST APIs, databases, CRM/ERP systems, and enterprise applications.Develop AI integration services and APIs for existing systems and business workflows.Evaluate and optimize AI solutions for accuracy, reliability, latency, scalability, security, and cost.Collaborate with software engineers, architects, product teams, and business stakeholders.Keep up to date with developments in Generative AI, LLMs, Agentic AI, and AI automation.RequirementsBachelor's degree in Computer Science, AI/ML, Software Engineering, or a related field.3+ years of experience in AI/ML engineering, software engineering, or a related role.Hands-on experience developing LLM applications, AI chatbots, or Generative AI solutions.Practical experience with AI Agents, Agentic AI, tool/function calling, or AI workflow automation.Experience with open-source LLMs such as Llama, Qwen, Mistral, Gemma, or equivalent.Strong Python programming and software engineering skills.Experience with REST APIs, system integration, databases, and cloud/on-premise environments.Hands-on experience with RAG, vector databases, embeddings, and prompt engineering.Experience with frameworks such as LangChain, LangGraph, LlamaIndex, Semantic Kernel, AutoGen, CrewAI, or equivalent.Experience with LLM platforms such as OpenAI, Azure OpenAI, Anthropic, Gemini, and/or open-source models.Familiarity with Docker, Git, CI/CD, and production deployment.Preferred SkillsExperience serving open-source LLMs using vLLM, Hugging Face, Ollama, or equivalent.Experience with MCP, multi-agent systems, LLM evaluation/observability, fine-tuning, LoRA/QLoRA, or model optimization.Experience with AWS, Azure, or Google Cloud.Knowledge of AI security, data privacy, access control, and responsible AI.
Generate demand forecasts by analysing demand patterns, tracking business trends, and incorporating global market impacts to enhance forecasting accuracy
Collaborate with customers, the sales team, client management, and supply chain partners to continuously improve forecast accuracy and cross-functional alignment
Maintain demand plans that balance cost-effectiveness with consistent fulfilment of customer requirements...
This position is suitable for an experienced external auditor who can independently manage audit assignments, communicate confidently with clients, guide junior team members and progress towards an Audit Supervisor or Audit Manager role.
Dispute Resolution: Coordinate with internal teams (Sales, Billing, or Customer Support) to help resolve basic billing inquiries or customer complaints.
Record Keeping: Maintain accurate, detailed, and up-to-date documentation of all customer conversations and payment arrangements in our system.
Continuous Learning: Participate actively in all company training sessions, workshops, and coaching to continuously improve communication and negotiation skills....