Ensure all team members complete mandatory Hyatt learning programs and are knowledgeable about the World of Hyatt loyalty program and upselling opportunities.
Monitor service standards through regular audits and implement continuous improvements to enhance guest satisfaction.
Manage budgets, control costs, and optimize productivity while achieving financial and operational goals.
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*Due to strict regulation of Malaysian Immigration and Manpower Department, this position is open for Malaysian Nationals only.
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.
You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.
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Prepares, utilises and updates an Annual Marketing Plan, broken down as necessary by department.
Evaluates local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel’s own operations remain competitive and cutting edge.
Encourages respective Managers to look for Marketing and Public Relations opportunities to increase awareness and ultimately business.
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He/she will be responsible for maintaining and enhancing Lynas's enterprise application portfolio to ensure business systems are reliable, secure, integrated, and aligned with operational and business requirements.
The role supports enterprise applications across multiple business functions and contributes to system enhancements, digital transformation initiatives, and continuous improvement.