Establish and maintain effective working relationships with regulators, suppliers, service operators, clients and strategic partners to facilitate business collaboration and opportunities.
To plan, manage and execute business development and sales activities to generate and qualify leads, identify new business opportunities and achieve revenue targets and new account acquisition growth, with a focus on the China region.
Strengthen the bank’s resilience to adverse conditions by championing bank‑wide credit stress testing, including Pillar 1 cyclicality, ICAAP, regulatory stress tests, and event‑driven stress tests.
This role is ideal for candidates who enjoy driving operational improvements, and building scalable partner ecosystems in a fast-paced environment. You will also work closely with internal stakeholders to ensure the network performs optimally and meets business objectives.
Support team members (e.g., leading by example or coaching) with ensuring a great guest experience that values guests’ time, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs.
PSDS and CSM Process Design: Map current state citizen service processes and design optimised future state workflows that maximise ServiceNow CSM and Public Sector Digital Services (PSDS) platform capabilities. Create, map and translate user stories to ServiceNow CSM and Public Sector Digital Services (PSDS) platform capabilities. Identify opportunities for data analytics integration, and automation. Develop process flow diagrams that incorporate multiple touchpoints, and citizen journey mapping across digital service channels. Ensure solutions comply with industry, Government and regulatory standards.
Create and execute a strategic plan that delivers on business opportunities both for ZALORA and the seller with accurate forecasting and internal performance tracking