Apply strong visual and interaction design judgment to create intuitive and functional experiences with meticulous attention to hierarchy and usability
Communicate design rationale clearly to influence stakeholders and make sound decisions based on user, business and technical considerations
Collaborate effectively across global multidisciplinary teams and time zones to align design decisions and deliver strong outcomes
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Facilitate co-creation between agency, GovTech and industry partners to bring emerging technologies to public sector use cases
Build the innovation playbook, combining methodologies, tools, templates and case studies that enable GovTech teams to deliver better innovation outcomes
Act as a coach and advocate of user-centred, innovation practices
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ResearchOps: Hands-on experience establishing or significantly improving research operations: recruitment, repositories, governance, or synthesis practices at team or organisational scale.
DesignOps: Experience owning design operations: design systems governance, crit culture, handoff processes, tooling standards, or documentation frameworks.
Communication: Excellent written and verbal communication skills. You write clearly, present confidently, and can adapt your communication style to different audiences without losing your point.
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Coordinating onsite and remote assistance for customers as required
Monitoring ongoing support calls (SR’s) as soon as they are opened and work closely and in full coordination with technical resources to drive quick resolution
Planning and reviewing major upgrades, refresh projects and new deployments
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Microcopy and content design. The button label, the empty state, the error message. The places where most products give up and where the good ones quietly win.
Design systems and craft. Build the system that lets a small team move fast without things going sideways. Spacing, type, color, components – internally consistent, externally invisible.
Deep product literacy. We don’t care about your degree (or if you have one). We care if you can explain why Linear’s onboarding works, why Notion’s empty state is doing more work than people realize, and what Stripe and Things 3 have in common despite serving completely different jobs.
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Cross-Functional Collaboration: Partner closely with Product Managers and Engineers to deliver high-quality features while advocating for the user’s perspective.
AI-Enhanced Workflow: Actively leverage AI tools to accelerate design processes, from prototyping and copywriting to user testing synthesis.
Bachelor's degree or higher in a design-related field, at least 2 years of experience in UI/UX design.
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