Planning & Strategising: -Collaborate with clients and/or team members to refine project requirements, prioritise tasks, pinpoint key UX journeys, identify appropriate UX research & testing methods, develop design concepts, etc. to deliver innovative, workable and compelling solutions.
Develop UX strategies and solutions that best capture project requirements while being human-centred, forward-thinking, and in-line with current digital / media trends.
Strong experience in CRM and SAP operations and optimization; experience in manufacturing or industrial operations is preferred
Strong analytical and data-driven problem-solving skills, with the ability to independently conduct process diagnosis, gap analysis, and improvement design
Proven ability to lead cross-functional teams and deliver process optimization and digital improvement projects on time
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Handle multi-channel user communication—including phone, email, chat, and self-service portal—to troubleshoot issues and manage access rights efficiently
Dispatch and escalate complex technical incidents or requests to Level 2 support teams when issues exceed first-level resolution parameters
Contribute to building knowledge by writing and reviewing technical articles, posting community updates, and creating end-user guides in cooperation with Adoption Services
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Strong experience in CRM and SAP operations and optimization; experience in manufacturing or industrial operations is preferred
Strong analytical and data-driven problem-solving skills, with the ability to independently conduct process diagnosis, gap analysis, and improvement design
Proven ability to lead cross-functional teams and deliver process optimization and digital improvement projects on time
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Perform telesales activities for insurance products, including Auto Insurance and Credit Life Insurance.
Manage insurance claim cases from receiving the offer letter from the insurance company through to the successful payment and settlement with the Company.
Promote the Company’s mobile application to customers and encourage non-app users to adopt digital services, including FPX transactions.
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Collaborate Across Global Teams – Partner closely with cross-functional teams, including T&E Compliance and Concur Technical Support, to ensure efficient issue resolution and seamless service delivery
Support Business Excellence – Deliver end-user training, prepare operational reports, contribute to knowledge management, and actively participate in new initiatives to improve Travel & Expense services and operations
You hold a college or University degree in finance, informatics, business administration or economics subject is desirable
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Proactively drives for continuous improvement and simplification of processes across the Digital IT support spectrum & get the good practices for Digital Solutions implementations
Able to analyze data generated from digital solutions and provide insights/action recommendations from the data analysis
Deliver consultancy services to the customers by providing the brief, reviewing the draft or drafting proposals and providing input
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