Provides first-level support for incidents concerning global applications, such as the Google suite, Microsoft Office, document management tools, conferencing tools, MAC applications; specific business applications
Supports Standard and Non-Standard Hardware, infrastructure (e.g. laptops, desktops, tablets, mobile devices, monitors & printers)
You are able to deeply understand the needs and pain points faced by our users through direct user research and data analysis; translating insights into clear product requirements and specifications.
You have experience in communicating complex technical concepts and product strategies to a variety of audiences to influence outcomes
You are able to embrace AI and LLM in your daily work and in product design....
Manage and develop a multidisciplinary team of product designers and content designers by providing regular feedback and coaching, supporting their professional growth, and creating the conditions for them to deliver their best work.
Foster and build a discovery and insights-driven culture in an agile and cross-functional environment.
Deliver excellent UX for our customers through iterative improvements that contribute to a holistic software product experience....