Partner with Product, Transformation, Program Management and business units to evaluate proposed customer initiatives.
Work collaboratively with the Manager, Customer Satisfaction Measurement to establish baseline performance prior to product, service and concept testing initiatives.
Monitor global CX trends, emerging technologies and evolving customer expectations to identify innovation opportunities.
...
Managing field service and project execution by ensuring safe delivery of maintenance, commissioning, retrofit, troubleshooting, modernization, workforce planning, site mobilization, and project outcomes across multiple customer locations.
Growing the service business by leading service sales, expanding service contracts, developing lifecycle and modernization opportunities, strengthening customer relationships, and identifying new market opportunities.
Building a high-performing service organization by leading managers, engineers, field service teams, sales teams, partners, and vendors while driving profitability, capability development, succession planning, and operational productivity.
...