Develop a set of operation and maintenance user requirements to guide the design during renewal of road assets, as part of the Design for Operation and Maintenance (DfOM) approach
Look into adoption of innovative solutions (e.g. application of new technology and equipment where feasible) during asset renewals to enhance existing maintenance regime, practices, processes and methodologies
Responsible to assist Manager and Assistant Manager in handling all communications with high profile customers and top complainants.
Manage all customers’ feedback and ensure service recovery is based on compensation matrix and seek validation/approval for all letters and claims to customers assigned, based on CAAP( Corporate Authority Approval Policy)
Conducting and leading investigation with business areas as well as ensure that service recovery guidelines and payouts are in line with CAAP and Customer Relations Compensation Matrix
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Responsible to assist Manager and Assistant Manager in handling all communications with high profile customers and top complainants.
Manage all customers’ feedback and ensure service recovery is based on compensation matrix and seek validation/approval for all letters and claims to customers assigned, based on CAAP( Corporate Authority Approval Policy)
Conducting and leading investigation with business areas as well as ensure that service recovery guidelines and payouts are in line with CAAP and Customer Relations Compensation Matrix
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Responsible for Liaised with the backend departments to ensure every digital campaign is live on time and updating clients on weekly and monthly reports.
Work closely with the Creative department to develop the digital artwork, if required by the client
Conduct regular sales analysis to evaluate sales effectiveness and identify opportunities to ensure that the objectives of the digital advertising campaign are met.
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Support the planning and execution of regional People & Culture programmes, including town halls, onboarding activities, leadership events, appreciation initiatives, learning campaigns, and corporate employee events.
Maintain and continuously improve employee communication platforms and communication framework, including the intranet-Lark Moments, Workplace and etc and other digital channels in ZUS, ensuring content is current, engaging, and aligned with regional communication standards.
Track employee engagement results, communication effectiveness, participation rates, and employee feedback, preparing regular reports and insights to support continuous improvement.
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Maintain a confidential and professional work environment for the MD, including discreetly managing sensitive information and communications.
Act as a liaison between the MD, internal departments and external stakeholders, fostering strong relationships and facilitating effective communication.
Manage and oversee the MD’s administrative staff, delegating tasks and ensuring timely completion.
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Source creatively across channels: job portals (JobStreet, LinkedIn, Indeed, Hiredly), social media, walk-in interviews, career fairs, hotel schools/colleges, and employee referrals.
Negotiate offers within approved salary structures and manage candidate expectations professionally.
Track and report recruitment metrics (time-to-fill, cost-per-hire, source effectiveness, offer acceptance rate) to leadership.
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