Carrier Coordination: Liaise closely with shipping lines, freight forwarders, forwarders, and hauliers to secure space and coordinate timely cargo pick-ups.
Documentation & Billing: Prepare and verify critical shipping documents (e.g., Bills of Lading, Air Waybills, Packing Lists) and generate accurate customer invoices.
Problem Solving: Resolve customer complaints regarding cargo discrepancies, damaged goods, or delivery delays efficiently and professionally.
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